Shipping & Returns
Available Shipping Couriers include USPS, FedEx, UPS, & DHL.
Tracking Number & Delivery Confirmation provided with every order.
Domestic orders within the United States:
• All parcels are prepared & shipped within 1-3 business days of final order confirmation & successful receipt of payment. Please allow 3-5 business days for arrival of shipment.
Orders that contain small-sized items (less than 1 lb in weight), will be sent using USPS 1st Class Mail for our domestic free-shipping option.
Orders that contain mid-sized items (3-6 lb in weight) will be sent using USPS Priority Mail, FedEx Ground, or UPS Ground for our domestic free-shipping option.
Larger orders that contain items with heavier weights and/or greater dimensional volume (i.e. 10 lb bulk sticks) will be sent using FedEx Ground or UPS Ground depending on your shipping destination for our domestic free-shipping option.
Expedited domestic shipping options available at checkout.
Please reach out to us directly at (orders@oneloveholistics.com) if you'd like to request the fastest shipping option available.
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International orders (outside US):
• All parcels are prepared & shipped within 1-3 business days of final order confirmation & receipt of payment. Please allow 7-14 business days for shipment depending on package size & destination.
Orders that contain small-sized items (less than 4 lb in weigh or $400 USD total order value), will be sent using USPS 1st Class Mail International, unless otherwise requested.
Larger-sized orders that contain items with heavier weights and/or greater dimensional volume (i.e. 10 lb bulk sticks) will be sent using USPS Priority Mail International or DHL Global Express, unless otherwise requested.
Please include a phone number in order notes for all international orders, in the event you need to be contacted by Customs regarding your package.
Expedited international shipping options available at checkout.
Please reach out to us directly at (orders@oneloveholistics.com) if you'd like to request the fastest shipping option available.
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One Love Holistics - Exchanges & Returns:
We offer a full return and/or exchange policy within 14 days of initial purchase. To be eligible for a return, your item must be sealed in its original packaging*, unused, and in the same shelf-ready condition in which it was shipped, complete with an original receipt or proof of purchase.
*Please note we are able to process returns for bags of bulk sticks that have been opened, however we cannot process returns for any previously-opened essential oil and/or personal bath & beauty products.
Exchanges:
We replace items only due to manufacturing defects and/or shipping damage. If you need to exchange for an identical item due to either of these issues, please contact us directly at orders@oneloveholistics.com.
Returns:
Please note only regular priced items may be returned, sale items cannot be refunded. Customer will be sent an email with a prepaid return shipping label within 48 hours of receiving return request. Once a return package is received, we will send a confirmation message to notify the customer the return item has been returned & a refund credit has successfully been processed within 1-3 business days of receiving return package.
Please note certain financial institutions and/or payment platforms may require an additional time beyond 7-10 business days to fully process & credit your refund. In the event your refund has still not posted within a reasonable amount of time, please feel free to contact our orders team directly at orders@oneloveholistics.com.
For any lost or missing package claims: please note your contact information will be passed to the local postal investigation team in your area for a case review before reshipment.
We are readily available and happy to help those who require order assistance. For further questions regarding shipping, please contact us directly at orders@oneloveholistics.com.